Update from the College of Veterinarians of Ontario – April 1st
The College of Veterinarians of Ontario recognizes that pet and animal owners are concerned about the potential implications of the coronavirus disease (COVID-19) on the well-being of their animals. Although veterinary services are described as an essential business in Ontario, it is not “business as usual” for your veterinarian.
If your veterinary clinic is open, the College has recommended veterinarians use their best judgment to determine those services they can safely provide during this public health emergency. Priority will be given to essential services. You should contact your clinic for information on how to access their services at this time.
Is it safe to take my pet to the veterinarian during COVID-19 pandemic?
The public is encouraged to be responsible and avoid exposing veterinarians, clinic staff, and veterinary clinics and hospitals to COVID-19. The College expects that veterinarians follow all public recommendations and stay attentive to infection control and biosecurity protocols to safeguard employees and clients.
When you contact the clinic or your veterinarian, they can discuss your concerns about your animal’s health and determine whether your animal should be seen in person by a veterinarian. Do not take your pet to the clinic if you are ill. Please ensure you engage in all public health measures (hand washing, social distancing, call before you visit, refrain from leaving your house if you are ill, etc.) to support the continued availability of safe veterinary services in Ontario.
TELELMEDICINE is an option:
Veterinarians are taking additional measures during COVID to provide services safely. Your veterinarian has been encouraged to use telemedicine to consult with clients; complete patient triage outside of the clinic or hospital; and postponing elective procedures. Again, trust your veterinarian’s judgment on the services they can provide during the limitations encountered by the current public health emergency.
For more information:
Worms and Germs Blog –– For further information on risks you may wish to keep in mind regarding your pets and the COVID-19 pandemic, visit the Worms and Germs Blog, published by the University of Guelph’s Centre for Public Health and Zoonoses
Please check out our website for all our COVID communications. Access to our new webstore with 3000 items is available there as well.
WebStore info: March 26
Now that so many of you are staying home in light of current events, we’ve made it even easier for you to shop for your furry family members! You can now enjoy the benefits of home delivery of your pet’s products and diets, as well as a wide variety of non-prescription items for dogs, cats, and pocket pets. By following this link, you will be able to set up an account.
myVETstore will soon be accessible through our website, simply scroll down and click “Order Online”!
In addition to searching new products for your pets, the website has a Favourites tab which allows you to easily access your frequent purchases and special orders. After making your selection you can have your order delivered right to your door for a flat rate shipping cost of $10.
If you’d like to make things even more convenient, AutoOrder allows you to have things delivered to your home automatically, you simply need to choose how often you would like to receive certain products. By signing up for AutoOrder you can even save money as many manufacturers offer a discount for this service. AutoOrder can be edited or cancelled at any time. Treating your furry family members has never been easier!
Mar 27 Telemedicine
To help keep you home, and decrease our contact with both clients and patients, it is helpful that our Regulatory Governing Body has made some temporary changes to the strict rules that we are required to follow on a daily basis. For the next few weeks/months, now we will be allowed to do some consultations over the phone with you and your pet, so that you can ‘stay at home’ as much possible. This will be challenging for our veterinarians, since our patients cannot talk and a hands-on physical examination is necessary to confidently be able to diagnose their ailments and pain level. However, we are going to do the best that we can give our constraints.
Phone consultations will only be available for ‘simpler problems’ where we may not absolutely HAVE to physically touch/visualize/treat the patient. Our team members will be doing their best to triage phone calls and decide which patients may be candidates for a phone consultation. These will be scheduled just like regular office consultations and will be made available at a slightly reduced cost. After payment has been received (see below) a veterinarian will phone you at a specified time. Photos and videos that you can email/text in ahead of your appointment time, or the use of FaceTime or ZOOM are potential ways to help make this as effective as possible. There are limited conditions that we will be able to offer this for, as most patients will likely still need to come into the office for a full physical examination/ blood samples/ x-rays/ treatments. Should you be triaged for a phone consultation (ie. telemedicine) but the veterinarian is unable to come to a diagnosis and/or treatment plan at this distance, it may be recommended that you physically bring your pet to the office after all. Please work with us as we venture into this new type of ‘distance medicine’.